Hauler F.A.Q

How do I sign up?

    • Fill out this form: Hauler Signup
    • We’ll schedule a quick 30 minute call/screen share with you and anyone else who will be managing your account
      • On the call we’ll give you the keys to your account, show you how everything works, and answer any questions you have

How does my pricing work?  Can I change my Price?

You can change all aspects of your price at any time, and the changes will be reflected instantly.  In the inventory section of your dashboard you can add and edit the following at any time: *Note: these can be set on a product by product basis (different for each size and or type of dumpster you add to your inventory)*

  • Quantity available for online orders:
    • This can be zeroed out at any time if you are too busy to service any additional online orders
  • Buffer Period: This is the amount of advanced notice you need to service an order.  Ex:
    • If set to 1, this item will show as available for next day rental
    • If set to 4, you will show availability only when the customer is searching for a scheduled drop off date of 4 days from now
    • If you are busy you can set this to a week so that you have 7 days to work any order coming in through our systems into your dispatch schedule
  • Base Price: The starting price of the dumpster rental that includes the following:
        • Days Included: How many days included in base price before the per/day charge starts
          • *Note: unless an early pickup,extension, or swap out is requested, the scheduled pickup date is the last day of this included period
        • Tons Included: How many tons are included in this base price
        • Extra Day Fee: $/day cost to extend rental past days included
        • Overweight Fee: Price per ton after the included tonnage
        • Swap Out Fee: The charge for a swap out (usually the same as base price)

What if I am too busy and I get an order in for tomorrow and can’t serve the customer?

We have a few methods in place to prevent this from happening.  

  • Inventory control: You can always set your qty available to zero if you know you are way too busy
  • Buffer Period: This is the amount of advanced notice you need to service an order, which can be set to any number of days.  Ex:
    • If set to 1, this item will show as available for next day rental
    • If set to 4, you will show availability only when the customer is searching for a scheduled drop off date of 4 days from now
    • If you are busy you can set this to a week so that you have 7 days to work any order coming in through our systems into your dispatch schedule

How do I get paid?

    • You sign up with stripe connect and when an order is placed with you the money is routed directly into your bank account within 48 hours

What about overages?

    • In your dashboard there is a place to enter the tonnage from your weight slips.  The overages are automatically calculated based on the overage fee you have set up in your inventory and the customer’s credit card is hit automatically

What if the customer’s card is declined when charging it for an overage?

    • If it is an order from our marketplace we take responsibility for recouping the money.  If it is an order that comes through your DMOOS account (i.e. customer coming to your website) we leave you to go through your standard process to recoup the funds.

How much does it cost me to use Dumpster Market and/or DMOOS?

    • Both are essentially free for the hauler to use! We add a transaction fee and the credit card fee to the prices you set up and this is what the customer sees listed and pays.  

How does Dumpster Market get paid?

  • Both are essentially free for the hauler to use! We add a transaction fee and the credit card fee to the prices you set up, and this is what the customer sees listed and pays.  

How do I set my service areas?

  • You can set 2 service areas that have their own price/mile delivery fee.  These fees are calculated from the starting point you provide us (address to calculate service area)
    • They can be entered as a radius in miles from the starting point
    • You can also draw any shape on a map and email it to us, and we will create a kml file of that shape to set the service area
      • Most haulers have 1 service area for which they charge a 0/mile delivery fee, and then set the second service area to begin charging a delivery fee per/mile
        • *We will have capability to add an infinite amount of service areas which can be set to a per/mile or a flat rate for the area in the future*

How well are you guys showing up in the search engine results for my area?

We have engaged marketing efforts in Pittsburgh, Boston, and Omaha, and will be expanding to new markets where we have sufficient hauler coverage

  • We start engaging SEO efforts to appear in search once we have coverage in an area.  Once we have 3 or more haulers in a single market, we will deploy our tested strategies and begin ranking for targeted dumpster rental keywords in 1-2 months

Does the customer agree to my terms and conditions or rental agreements?  What if I show up and can’t service them because the road is too small ? What if they put Paint cans or a refrigerator or hazardous materials in the dumpster?

  • You provide your terms and conditions when you sign up with us, and the customer must agree to both your terms and conditions and Dumpster Market’s terms and conditions before they are allowed to place an order
  • You can also highlight any terms that you would like the customer to see up front and center in the description of the dumpster that they are ordering in the “extra fees and terms” tab of your inventory setup
    • These can be added by product if you have different terms for different dumpsters
      • Ex: For a 30 yd dumpster, you can say: -No concrete, -No dirt
      • For all of your sizes you might highlight:
        • - If we can not get our truck to your service location you will be charged $150
        • If you put paint cans or other liquid you will be charged $25/can
        • If you put a refrigerator in the dumpster you will be charged $50
        • If you put tires in the dumpster you will be charged $30/tire

What if a customer places an order on Saturday?  I normally would have my buffer set to 1 because I do next day delivery service, but  if an order is placed on Saturdays or Sundays I will not see the order until Monday, and might not be able to get it into my schedule by Tuesday?

  • This can be handled by adding bullets to the “ extra fees and terms” tab in your inventory setup.  This tab allows you to highlight any terms that you would like the customer to see up front and center in the description of the dumpster that they are ordering
    • Ex:  In the above case, you can have a bullet listed in extra fees and terms for all of your roll offs that says:
      • “Note: orders placed on Saturdays will be serviced the following tuesday, regardless of the drop off date that you have scheduled when placing your order”

How do I know when I have gotten an order? Do I get an email or something?

  • You receive email notifications when a customer places an order with you
  • All of your orders also appear in your Dumpster Market Dashboard